Comments on: Why I will never use Boingo Wireless again! http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/ Digital, and more digital - ideas, thoughts and reflections Sun, 29 Jan 2012 19:01:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Pal http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-1842 Pal Tue, 19 Jan 2010 00:08:51 +0000 http://annelienaes.com/?p=184#comment-1842 Wow, Boingo! That's how companies should react in the world of today, but not many (if any) do. Way to go!!<br><br>/P Wow, Boingo! That's how companies should react in the world of today, but not many (if any) do. Way to go!!

/P

]]> By: Find Free Wifi http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-2546 Find Free Wifi Fri, 25 Dec 2009 12:26:00 +0000 http://annelienaes.com/?p=184#comment-2546 Hey, that's some saucy information you got there. I subscribed to your feed, hope to hear more soon! Hey, that’s some saucy information you got there. I subscribed to your feed, hope to hear more soon!

]]> By: Some companies learn, but some just don’t get it - IT-Hora http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-641 Some companies learn, but some just don’t get it - IT-Hora Wed, 02 Sep 2009 15:50:36 +0000 http://annelienaes.com/?p=184#comment-641 [...] and searched for solutions. I found the solution, but even more interesting, I came across this. The author Annelie Näs had signed up for Boingo (also at EWK), and back home she’d been [...] [...] and searched for solutions. I found the solution, but even more interesting, I came across this. The author Annelie Näs had signed up for Boingo (also at EWK), and back home she’d been [...]

]]> By: Ahnberg http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-435 Ahnberg Mon, 17 Aug 2009 20:49:32 +0000 http://annelienaes.com/?p=184#comment-435 I second that! This was impressive customer service, and deserves to be spread and shared. :) You other companies that might read about it, learn from Boingo. I second that!

This was impressive customer service, and deserves to be spread and shared. :) You other companies that might read about it, learn from Boingo.

]]> By: Ahnberg http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-2545 Ahnberg Mon, 17 Aug 2009 20:49:00 +0000 http://annelienaes.com/?p=184#comment-2545 I second that! This was impressive customer service, and deserves to be spread and shared. :) You other companies that might read about it, learn from Boingo. I second that!

This was impressive customer service, and deserves to be spread and shared. :) You other companies that might read about it, learn from Boingo.

]]> By: Pal http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-434 Pal Mon, 17 Aug 2009 20:29:30 +0000 http://annelienaes.com/?p=184#comment-434 Wow, Boingo! That's how companies should react in the world of today, but not many (if any) do. Way to go!! /P Wow, Boingo! That’s how companies should react in the world of today, but not many (if any) do. Way to go!!

/P

]]> By: Lauren Sanyal http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-262 Lauren Sanyal Tue, 04 Aug 2009 23:21:44 +0000 http://annelienaes.com/?p=184#comment-262 We came across your blog and noticed you had a bad Boingo experience. We’d like to respond, if you don’t mind, to shed some light on what happened. This location (with the SSID: Freewifihotspot) is part of the Anacapa nework and offers customers the choice between a free sponsored Wi-Fi session or paid access for their roaming partners. Since the Boingo software automatically detects networks that list Boingo as a roaming partner, it prompted you to connect to Wi-Fi within the paid access option. We agree that the customer experience isn’t optimal. We want you to be a happy Boingo customer, so we hope that a courtesy refund and free connect credit on your account will convince you to try our service again! Please send me an email so that we can adjust your account. We appreciate your feedback and again, apologize for the unfortunate experience you encountered. Sincerely, Lauren Sanyal Marketing Associate We came across your blog and noticed you had a bad Boingo experience. We’d like to respond, if you don’t mind, to shed some light on what happened.

This location (with the SSID: Freewifihotspot) is part of the Anacapa nework and offers customers the choice between a free sponsored Wi-Fi session or paid access for their roaming partners. Since the Boingo software automatically detects networks that list Boingo as a roaming partner, it prompted you to connect to Wi-Fi within the paid access option. We agree that the customer experience isn’t optimal. We want you to be a happy Boingo customer, so we hope that a courtesy refund and free connect credit on your account will convince you to try our service again! Please send me an email so that we can adjust your account.

We appreciate your feedback and again, apologize for the unfortunate experience you encountered.

Sincerely,

Lauren Sanyal
Marketing Associate

]]> By: Lauren Sanyal http://annelienaes.com/2009/07/why-i-will-never-use-boingo-wireless-again/comment-page-1/#comment-2544 Lauren Sanyal Tue, 04 Aug 2009 23:21:00 +0000 http://annelienaes.com/?p=184#comment-2544 We came across your blog and noticed you had a bad Boingo experience. We’d like to respond, if you don’t mind, to shed some light on what happened. This location (with the SSID: Freewifihotspot) is part of the Anacapa nework and offers customers the choice between a free sponsored Wi-Fi session or paid access for their roaming partners. Since the Boingo software automatically detects networks that list Boingo as a roaming partner, it prompted you to connect to Wi-Fi within the paid access option. We agree that the customer experience isn’t optimal. We want you to be a happy Boingo customer, so we hope that a courtesy refund and free connect credit on your account will convince you to try our service again! Please send me an email so that we can adjust your account. We appreciate your feedback and again, apologize for the unfortunate experience you encountered. Sincerely, Lauren Sanyal Marketing Associate We came across your blog and noticed you had a bad Boingo experience. We’d like to respond, if you don’t mind, to shed some light on what happened.

This location (with the SSID: Freewifihotspot) is part of the Anacapa nework and offers customers the choice between a free sponsored Wi-Fi session or paid access for their roaming partners. Since the Boingo software automatically detects networks that list Boingo as a roaming partner, it prompted you to connect to Wi-Fi within the paid access option. We agree that the customer experience isn’t optimal. We want you to be a happy Boingo customer, so we hope that a courtesy refund and free connect credit on your account will convince you to try our service again! Please send me an email so that we can adjust your account.

We appreciate your feedback and again, apologize for the unfortunate experience you encountered.

Sincerely,

Lauren Sanyal
Marketing Associate

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