Make sure that you can receive comments!

Today I applied for a Visa for an upcoming trip to Russia. The trip was decided on pretty short notice and I was already pretty late with my application when I found out that I needed a special paper from my insurance company. So I called them in a hurry and asked them for help and the woman I talked to was very nice and she managed to get me the papers I needed on time.

So today, just a few minutes ago, I decided to send the insurance company a thank you email, endorsing the service from this woman. Only I could not find anywhere to send it.

On the website I found emails for both insurance claims and for technical issues, but not one general email. So now there is no way that I will be able to say thank you to this woman and complement her for her job skills, and I find that very sad.

Everyone deserves to get credit when they do something good, and as an employer how are you supposed to know who to promote if you don’t know who is doing a good job?

Thus, to all of you who read this, make sure that there is some way that your costumers can contact you, because they may want to do that!

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