Annelie Näs

To everyone that have an opinion,

Almost two years ago I bought my first Dell laptop; it was a Dell Inspiron 15. The reasons for my purchase were many, everything from the fact that I heard so many good things about dell computers to the long lasting batteries. Personally, I needed a good, reliable computer to use mainly for school work.

Today, two year has not even passed but the problems have been so many that I see no other solution than to buy another computer.

• I have changed the keyboard once, after it stopped working when I used a special key board cleaning spray.
• I had to exchange the whole screen after it had cracked in on the side, which turned out to be a manufacturing defect.
• I have not been able to run the computer on any other mode than “low-energy” for the last year as it overheats immediately.
• The mouse point can move when I type though my hand hasn’t touched the touchpad. (This I have got instruction on how to fix but I have not had the time to yet)
• Last but not least, my computer has started to “flare” and fail with the moves of the screen, which seems to be because of some issues with the motherboard.

 The last problem I have not talked to Dell about yet, because I’m just so sick of all the troubles and plan on buying a new computer instead.

Many might not even consider buying a laptop of the same brand again after facing the same issues as I have. But as Dell’s customer service has been impeccable I really want to give Dell a chance to convince me to try again (hopefully with better luck).

Any words, statistics, reasons, or perhaps advice on how I could have prevented having these issues are appreciated.

That’s what I have to say! Dell Employees or Dell customers, tell me why I should choice Dell again, or if any other brand wants to be in this conversation, tell me why I should pick your brand instead.

If I end up not getting any responses to this, I just want to send an extra tumbs up to Dells Incredible Swedish Costumer Service!

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