Why ad budgets should be spent on the handmade

For centuries mankind have struggled to make their work more effective and less costly. We have built machines which can handle the work of 10 to 100, 000 employees and then improved them to produce for less cost. We are so good at this that we sometimes forget the value of something that is handmade.

The same things goes for media. We have bought ad placements to spread the message of our brand instead of hiring staff out on the streets talking about it. Lately we have even begun moving our budgets from TV and print to online to reach larger audiences to less cost. Again like improving production.

But this time we are really failing.

We know that we scan webpages without seeing the ads. And most of us rarely or never click on an add, regardless of how interesting they seem. If we do actually see them and their message, fact is we are more likely to google the message than click on the banner.

Meanwhile – many of us seek information about your companies products. We want to read about how to set up a kitchen, or what is in style this fall. Information that your company have, but is not sharing. Because it is less expensive to make an ad about your product, providing no additional value at all, than it is to start a blog about your field. Pr, blogs, video, podcast and social media is often considered to time consuming and to risky of an investment. But, they could provide value which no ad will never come close to they might be both more cost efficient and productive in the long run.  Still, few are willing to take the risk, the risk to invest in something handmade.

If we would forget about cost and effiecency for once and focus on what will increase sales the most in a year. Do you honestly believe that ads are the solution?

7 tips to improve hemnet.se

This upcoming weekend I will spend among some of the most online savvy people in Sweden today @ Sweden social web camp. The event takes place on island calles Tjärö and my plan was to spend it in a tent.

Today, however, I saw the opportunity to win a place in the “hemnet-tent” – looks really cool. And bet of all for the geek in me – it has electricity. Anyway – to win you have to share ideas on how to improve hemnet and the best answer win.

Looking closer at hemnet I found a few tips which made my suggestions to long to tweet – so I figured I would blog about them instead. In that way – even if hemnet do not implement any of my ideas – someone else might.

About hemnet
Hemnet.se is the biggest market place for houses and apartments in Sweden. In 2008 and a survey showed that about 50 % of Swedes between 20-79 visited the site regularly. Considering the development of the site, that number is probably larger than that now.

7 tips to improve hemnet.se

1. Mark the area you want to live in

I would like to be able to draw a circle (by “hand”) on the map where I want to live. And from that see a list of all apartments in that area. Today I can find all apartments on the map but have to klick on each to view any details.

2. Remove “most expensive” – add “added since your latest search”

Hemnet remember your last search so you can easily go back to that. But as an addition to that I think the section “most expensive” which is part of the startpage could be changed to “new since your latest search” featuring the added object to the search you did during your last visit. And/or if your visiting from a ipad/phone this could be new objects in your area.

3.  Check boxes for apartment features

Hemnet has a search function that allows you to add keywords to the search. I would however want to have check boxes for apartment features. Balcony, evening sunset, washing machine or what ever it might be. This could also help the user with distinguishing what they are looking for.

4.  Compare objects

On electronics sites we often see comparing opportunities. Where you can mark a few objects and them compare the details. This is especially interesting if we had features. So that I could compare the price, amount of rooms, square meters, locations etc. Without having to switch tabs.

5. Recommended based on previous searches

If I visited the hemnet a few sites looking at objects with a balcony in one area, perhaps I would be open to an apartment with the building permit for a balcony in that area or a an area very close. These types tips could be build in to a recommendations engine.

6. QR codes to object pages

In a previous post I shared the idea to add QR codes to those signs put outside of apartment showings. So that people walking by randomly might enter since they can easily find the website and browse the object before to see if it is interesting (or in their price range). Perhaps hemnet could create QR codes that the realtors can use.

7.  Rating system

Let the user rate the apartment they looked at. So if they have many “starred” objects they will have a way to sort them. This could also be used for others. “4 start out of a 160 votes.”

Other tips:

  • E-mail/SMS/add to calendar function for info about apartment viewings with map to be used for road description. (Saw the same tip from Axbom)
  • Put starred object on top of the search result when they are part of them.
  • Keep “latest search” and add two more of the latest in the advance search form.
  • Blogger in bigger areas who share the apartment viewings they would attend and other tips.
  • “What is important to me survery” where you get to answer a couple of question to help sort around your priorities.
  • Calculator without object for saving – If I want an apartment in this area, that have a balcony, this many rooms it will cost this much. That means the cash contribution have to be at least this. I have this much, how much do I have to save each month for how long, with what interest rate, to get it?

 

I think that was all I could think of for now. So wish me good luck!

First impressions of Google +

I’ve stopped counting on the amount of time I’ve been asked to predict the future of Google Plus. The newspapers seem to do the same reviews. One day they are amazed with the amount of downloads, the next they are certain the time is over because visits has gone down.

The fact is that it is the fasted growing social network ever, however,  everything seems the be the fastest something nowadays so with the power behind google, I’m not surprised. However, I do not intend to predict the future of Google + here, I intend to give you my thoughts on the network so far.

Truth is, so far I love it. With that said – I do expect quite a few developments and improvements over the last few months.

Circles – both private and open

What I like so much is the combination of the social features with facebook/twitter – or at least my way of using them. With circles instead of friends or follow I can create groups of people I know better and groups with people I just find interesting.

Huddles – Great on mobile – necessary on web

As far as I can tell huddles are meant for mobile and chat for web. But I love the huddle because the conversation can keep going when I’m not around. I would love to have the same feature on the web. A bit like the new facebook groups were it sometimes is too much action.

Hangouts – Better in theory

Hangouts comes with a clear purpose, and they have a role to fill. I would know, I requested it a few month ago in another post. However, the necessity for the users to install a plugin and the fact that there is not a mobile version yet means that it has still a road to go. But it has potential. Real potential.

What do you think? Please share your first impressions as a comment :)

Product portfolio: less is more!

Product development has been constantly on my mind lately because of my thesis work. And I bet that most who have written a thesis would agree with me that it is quite frustrating to find out really interesting things and get ideas worth remembering that don’t fit in to the paper.

The thought of the day, today, was how some companies create products that you cannot tell apart. If the offerings from a company gets too similar to each other, so similar that the company cannot easily describe who should have what product, then how could you ever expect a consumer to do it?

Though this might seem like a situation that would never occur when you read about it. I think we can quite often see this in practice. As an example I took a look at the dishwashers from Electrolux this morning and I could not tell them apart. Except for a liter less or more in water consumption and the dimensions of the machines it was really difficult.

Does the wide range of products really help them sell more? Or does it only confuse us consumers? I bet the second.

 

6 ways to use QR-codes to increase conversion

QR codes are definitely not new, but lately more and more marketing people seem to be figuring out how to use them and places them on ads and other places around Sweden. Still I’ve not seen any examples showing a really good use of it. After all it has so much potential, why waste it? 

In this post I share a few examples on how to use QR-codes to help customers make on-spot decisions and a few other that make them convert even if not on-spot. Most buyers want to hear another opinion or read a bit about the product before they decide to make a purchase, at least when it comes to more expensive product and services. Why not help them make their decision by making that information even easier to access.

So here are a few ways to convert on-spot with QR codes:

Storage status

If you have many people in you store you might miss some opportunites for spontaneous purchases because of a line or because a product is not in store. Add a QR code next to all prices in for example an store selling electronic devices and you might have some one order one online if they do not you’re out of them in the store.

QR code – showing storage status and/or link to online store if ou

What does other say – social recommendations?

When browsing a store or looking at an ad, especially on more expensive products, the customer might want to check with family and friends what they think before making the purchase. Make others opinions more easy to reach by linking QR-codes to a feed of product reviews, perhaps on a statics side but even better to a social feed.

QR code – make reviews & recommendations more available

YouTube clips

Another way of reviewing product is watching the YouTube clip of them. This might be the case for tech products, but I think it could be create with any products that have YouTube introductions or usage clips. If someone wants to know how to use a product before buying them, share a QR code with a link to one or a couple of YouTube clips.

QR code – make the print information more dynamic with a YouTube clip

Here is another few examples that could increase conversion:

Email ad details to me

Most of us have read about how many times a person have to read and see a message to remember it. Now if you can get a person to save the message this might be a bit easier. Why not add a QR code to an ad which links to a page that send information about the ad, where the email then have a link to buy with. Perfect for when you get in front of the computer again.

QR code – email the details of an add with a link to make the purchase

Google Map Pins – Find our store

For those who do ads with the intention of getting people to visit their store, show the address but also a QR code with a Google Pin to their store or a link to “find the closest store.” People in a hurry can take a photo of a the QR code and then figure out the details on the way.

QR code – to make the address easier to find

Apartment for sales – link to the pictures of it

To end with a very concrete example, this one is for realtors. I often pass those signs outside of apartment viewings saying that one is welcome and showing two pictures of the apartment. Those I guess are primarily for people who knew about it to help them find their way, and I guess there are some spontaneous visitors. I do however believe that they miss an opportunity here for those who don’t dare to enter because they lack info. Add a QR code with a link to the full apartment and perhaps a few more spontaneous visitors will enter, if not to buy but to become potential clients.

QR code – to show more info about an apartment viewing

Read more about QR codes and how to use them here:

>> How QR Codes Can Grow Your Business
>> HOW TO: Make Your QR Codes More Beautiful

If you read this far, I am sure that you’ve come up with even more creative solution on how to use QR codes, so please share them and any good examples in the comment section.

An idea: The instant feedback videotwitter for anyone-TEDideas.

So here is my problem with social media and many of the channels out there such as facebook, twitter and blogging.

I constantly have my ideas trivialized (by myself) before I get them out when I’m trying to generate ideas which I only share over these platforms. Why? Well, when I talk to someone IRL the smallest idea can become genius because I get the instant feedback of that idea from the reaction of the person I’m talking to.

When I send out an idea in cyberspace, on the other hand, I do not know the reactions of my idea until seconds or minutes later. How can we change that?

I would like to see a portal where I could log on at any time of the day, turn on my webcamera and talk to all my friends that happen to be connected at that moment.
Like a videotwitter of anyone-tedtalks. I do not have to be friends with them in real life, just accept them as a friend in online.

If this existed I could wake up in the middle of the night and try an idea on someone who is at lunch break in another part of the world.

The issue is of course that most might not want to have their webcams on all the time and it could easily get spammed.

Maybe it should be a network of networks, so that I invite the people I want to connect with and the network can ping my computer anytime anyone has an idea they wanna share.

An ideal network would contain maybe 100 people from all over the world, making it not to big that I would be constantly interrupted by pings yet be able to secure that someone would be at their computer 24/7.

Perhaps one should have a widget allowing me to connect to different networks, all personal networks or an open channel for complete networking.

The idea is basically a combination of Ted, Twitter and random video chats.

What do you think? Do you know of anything like this that I might not?

Where to start with a company blog

Writing a pressrelease you might consider how should we write this to make it newsworthy. Writing a blog on the other hand should be done with a different approach. Yet, I’m surprised by how many times I stumble upon a person saying, we cannot start a company blog because we do not know what to write about. Asking me, what should we write about?

Having this approach to company blogging is to me a clear indicator that you are not ready yet. A company blog should not be about what to write. It should be a way to give people, customers and users information they are looking for.

If you are a clothing store you could write about fabric to one group of users and about the latest fashion to another.

So instead of asking, “what should we write about?” ask “who are our customers and or potential customers and what information are they interested in?”. By starting that way you can create a blog, which provides value to your customers, which from there will lead to loyalty, a relation and a purchase.

As simple as that. Looking for an idea, or an example? Comment below.

Are you ready to drop TV ads and spend on Tweets?

I just finished listening to a very interesting speech by Gary Vaynerchuk. Now, I’ve read Crush it his first book, but not the second the thank you economy because if it is just half as good as his speech I’m gonna love it.

In his speech on the Nordic E-commerce summit he covers something I’ve wondered about a while, and I’m sure you have too. Why do marketers spend millions on Tv commericals, billboards and banner ads, when almost all of us fast forward (if we own a tv), don’t pay attention to billboards and scan sites leaving out the banner space?

I think the reason is that marketers do not know what else to do, and they don’t have the courage to change the spending in their budget without knowing that it will work.

Vaynerchuk has figured out what works and put it as “don’t spend money on platforms, spend money on people.” While most marketers think it is a waste of time and effort to google one individual customer and figure out a special thanks to them, I think that we have much to learn here.

We are going into a time period were we have to look at one to one marketing and where money spent on staff might be more efficient than money spent on tv ads.

Do you dare to spend money on a customer to give some thing with out expecting anything in return? Do you dare too answer questions for hours without any promises? Do you dare to invest in the customers and you staff to build relations? Do you dare to take the leap?

Listen  & learn

I don’t read when I know what I want

Tonight my brother and I spent a sometime downloading a few programs and other things. I rarely do things like this with him, which might be why I got a few revelations.

Both him and I are heavy computer users who spent 10 h + by the computer daily.  Both at work and in our free time, he’s a gamer and I have been a modest gamer.

What I realized what that we never ever read an instruction or try to follow a list of things. We only look for the “buttons” we are expecting to be there and perhaps read a title or a see a picture if there is one. (perhaps even the text in the picture, and yes, SEO people I know this sucks)

What this basically means is that every word you can cut from an “action” page, raise the chance of me reading another word.

So the next time you’re trying to explain a product of a download, cut the words, show some pictures and give us the download button.

Adding to orders – the missed opportunity of online retailers

I’m a frequent online shopper and probably to about 75 % of my purchases online. (Not counting food). Many online shops are far from easy and usable while others are splendid. However, there is one thing that almost all have in common.

They are all failing to seize the opportunity to have customers make additions to orders.

Most order confirmations contains the following

-       A specification of the order and payment

-       Delivery address and way of delivery

-       Company information

-       And a few info about web orders and changes

What I am missing is the option to see a few product related to what I bought which can be added to much purchase. In a normal store you rarely have the possibility to do up sale after the purchase, but in an online store you do. Because there are a few hours or days until your order will ship.

Many might hesitate to buy that extra product they looked at or that product accessory as the amount in the check-out is to high. But if they do the order and then get a reminder in the order confirmation or in a separate mail, they might consider it. This might also be a great time to give them a discount as well.

Think about it – how can you make up sale happen after the order has been placed, yet have it delivered with the original order?