Updated: 7 (5) beginner mistakes to avoid in social media & blogging
Posted on July 28, 2010 by Annelie Näs
Everyone makes mistakes, and those who have made them, tend to have a desire of not wanting others to do the same. Personally I’m some where in between when it comes to blogging and social media. I’m still learning but I’m experienced enough to teach others. So I thought I would start by sharing a few things about what NOT to do. Some are mistakes I’ve made myself and others are mistakes which I see other making.
Creating accounts that you don’t use
When it comes to personal accounts most people are very forgiving when they find account that people don’t use. It usually says more about the network than the person. The problems start how ever, when you leave accounts that you have been using without a word. For example an old twitter account, people might not realise that you have stopped tweeting and is wondering why you don’t answer. Which puts you in a bad light, this goes for emails and everything else. Be careful with “looking active” where you are not. I have also seen this done by companies which I find even worse.
Not having any contact information
This one I’ve stumbled upon a lot since I’ve tried to get to know the people behind the blog etc. But many ‘forget’ or choose to not put up a contact form or an email address. I wonder just how many opportunities are lost that way.
Automated messages
Automated messages is one of the things which I really oppose. First of all you “represent” things that you cannot control. Second, people think that you are around and you might not answer. Third, people might start questioning your motives if you just send out a feed. If you want to be around in social media, make sure that you are around and not some robot version of who you are.
Not follow up on replies
This goes for both social networks and blog comments and any other communication online. If people are trying to communicate with them do not leave them hanging. Even if you don’t reply until a few hours later, make sure that you do reply because people will remember. I have unfollowed people that I’ve tried contact who have not answered many times. With some it is understandable because they have too many followers, but for the people like me, I find it as rude as not responding to a hello when you meet IRL.
Promoting yourself to much
This is one of the lessons I read about most. And which I’ve been good at following because you can read it in any book about social media and personal branding. People wont listen to you if you only talk about yourself. There is not much more to that point. Try to promote other peoples stuff and to talk with people and not only write and share your own content.
After talking with a few people on Twitter about this posting I figured I would add two lessions to this post.
1. Be careful with information related to employers or clients
This suggeston came from Gert Lambers on Twitter, and I could not agree more. It is important to seperate your own opinions from your employeers. Either you can state it in a sentence “my opinions on twitter does not reflect my employer”, but also make sure you think twice when you post something which has any relevance to your work.
@GertLambers “Being careful with info related to employers or clients would be wise, 1 should make sure to be compliant with employers rules”
2. Listen more than you speak
The second tip came from Adrian Chira, who says it all, we have 2 ears and 1 month and should use them accordinly. Listen more than you speak. And I would says that listning twice as much as you speak is not an exaggeration at all.
@adrianchira I would add that we have 1 mouth and 2 ears and we should use them accordingly so first try to listen more than you speak
Social media customer care is good, but make sure you take care of all you costumers
Posted on October 1, 2009 by Annelie Näs
I recently read a post by Scott Monty called “Are You Really Satisfying Your Customers?” Very interesting points and examples but one of them caught my eye since we definitely did not share the same opinion.
He wrote “Comcast is the shining example of customer service on Twitter, led primarily through the efforts of the head of their digital team, Frank Eliason (aka @comcastcares on Twitter).” And I cannot say that he is wrong about this or not, perhaps they do help a lot of their customers though Twitter. However what I do know is that this opinion I had after numerous issues with their call-in customer service.
When I moved into my new apartment in Arlington it took about four weeks of trouble, non-working hardware and hours on the phone etc. before my roommates and I finally had a working cable and internet connection. Perhaps I should just have tweeted and then it would have worked? But how could I? I had no internet. Comcast provides internet connections and more so how does the twitter account help me when I don’t have internet. (Or a smartphone)
What I realized from Scotts comment and my experience is that it does not matter how great the customer care is trough twitter if it does not work on the phone as well. Sure the endorsements from the success will spread, but the complaints about the problems will sound higher.
Thus don’t forget to improve the old ways of providing customer care etc, just because you find new ways that is better for you. Before customers know about the new ways, they will still use the old.
Tips: Social media for career development
Posted on April 23, 2009 by Annelie Näs
Friends of others and mine who hear about my frequent use of various new media tools ask me why I use them, and why I think they use them. I usually think about what they work with and give them an explanation that makes sense to them. Their answer is something like “I never thought about it that way, I will totally do that”.
When I ask them about it a few weeks later they have joined the networks and sites that I told them about, but did not really begin using them. Sometimes because they did not have time or did not prioritised, but most of the times it is because they did not figure out how to use the sites properly.
Tomorrow I have a presentation in school where I am supposed to teach the class something, I will of course speak about social media for career development, and after then tell them about this blog post:
Here are some of the best articles and videos that I found that explains how to use the social media tools and some of them cover why you should use them, in case you forgot.
Social Media
Twenty something: Gen Y is better than everyone else at marketing themselves
http://blog.penelopetrunk.com/2009/04/07/twentysomething-gen-y-is-better-than-everyone-else-at-marketing-themselves/
HOW TO: Leverage Social Media for Career Success
http://mashable.com/2009/04/07/social-media-career-success/
Social Media and SEO: 5 Essential Steps to Success
http://mashable.com/2009/04/15/social-media-seo/
Linked In
Ten Ways to Use LinkedIn
http://blog.guykawasaki.com/2007/01/ten_ways_to_use.html
How to launch and evolve your career using LinkedIn
http://grads.linkedin.com/?utm_source=linkedin&utm_medium=email&utm_campaign=dtest
20 Ways to Use LinkedIn Productively – (Thanks to @elisabeth999)
http://webworkerdaily.com/2007/06/15/20-ways-to-use-linkedin-productively/
Get Ahead on LinkedIn - (Thanks to @elisabeth999)
http://howto.wired.com/wiki/Get_Ahead_on_LinkedIn
Using Twitter for Personal and Business Branding
http://personalbrandingblog.com/using-twitter-for-personal-and-business-branding/
30-Minute Brand Building for Twitter
http://personalbrandingblog.com/30-minute-brand-building-for-twitter/
Visual CV
Get Started with VisualCV
http://www.youtube.com/watch?v=G2foQsUWPAI&feature=channel_page
Brazen Careerist
Brazen Careerist: Five Ways To Make Yourself A Workplace Superstar
http://www.informationweek.com/news/global-cio/showArticle.jhtml?articleID=201808003
The best Facebook apps for business and career enhancement
http://www.idsnews.com/news/orienter/story.aspx?story_id=12311§ion=life
Development Center: Use Facebook with caution
http://www.idsnews.com/news/orienter/story.aspx?story_id=12311§ion=life
If you have any articles and video’s and networks that you want to add to the list, comment and I will add them.
Enjoy!
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