I don’t read when I know what I want

Tonight my brother and I spent a sometime downloading a few programs and other things. I rarely do things like this with him, which might be why I got a few revelations.

Both him and I are heavy computer users who spent 10 h + by the computer daily.  Both at work and in our free time, he’s a gamer and I have been a modest gamer.

What I realized what that we never ever read an instruction or try to follow a list of things. We only look for the “buttons” we are expecting to be there and perhaps read a title or a see a picture if there is one. (perhaps even the text in the picture, and yes, SEO people I know this sucks)

What this basically means is that every word you can cut from an “action” page, raise the chance of me reading another word.

So the next time you’re trying to explain a product of a download, cut the words, show some pictures and give us the download button.

5 mistakes that make your visitors go elsewhere – and the solutions!

I have visited 1000 of blogs and websites only this year. Some are good while others are so difficult to navigate that I just go on to the next one. That is the case nowadays, that if I find one site difficult to navigate I will just move on to their competitors, because there is always someone who have a similar site. Therefore I have created a list of a few things that you HAVE TO HAVE on your website in order to keep you visitors and not annoy them. (Except for interesting content etc… ;)

Mistake 1: Only a contact form

I hate to use contact forms and therefore often end up not contacting the writer if that is the only option. Sometimes I do use them, but the occasions are rare, and I’m sure thatcontacts forms means missed opportunities.

Fix: Add your email address at text similar to annelie[at]annelienaes.com or as a picture, to avoid spam but make you easily accessible for your visitors.

Mistake 2: Not having an option for comment subscription

I think I have mentioned this before, but it is important enough to point out again. If I comment on a blog I’m interesting in find out if anyone else said something about the post or my comment. But I would never have the time to go back and check myself. However, if I receive an notification on my blog, I might not only check back for more comments but I might also check for new interesting content.

Fix: Disqus and other plug-in offers this feature automatically, otherwise you fix it by adding a comment subscription alternative for the commenter.

Mistake 3: Not describing with the abbreviation title of your blog means

Most blogs with abbreviation but the long title right under, such as PMP – Portal Media Player. However, there are examples where the abbreviation is so common for frequent visitors that they did not find it necessary, however, for a new visitor it might be very confusing. This has even happened to me with on the website of a smaller Swedish newspaper, which I happened to come across through a Google search. Very annoying and easily fixed, so just make it clear!

Fix: Add a description to the abbreviation under it, or just don’t use them in the header for example.

Mistake 4: Not letting your readers know what you write about

A tag cloud is to many just a blur and they don’t  see the need of it. Please make sure you are not one of them. I often visit blogs where I cannot tell if the author is actually writing on the subject him or her claims to because the latest posts have been covering other topics. With a tag cloud you and your visitors see what you are actually writing about. (Assuming you tag your post based on the content)

Fix: Add a tag cloud or some other indicator of what the blog posts you have published is about.

Mistake 5: Not letting your visitors know what they searched for

Some search functions are better than other. But at least you should make sure that your readers know what they are searching for. If the words “Nothing can be found” comes up after I made a search and I cannot see what I searched for I will just assume that there is nothing to be found and I will continue looking elsewhere. However, typing mistakes are easily made so if your search function shows the search term that was just written, maybe I will try again because I misspelled the word.

Fix: Install a search functions which shows the search term after you pressed “enter”.

Inother words there are many small things that make visitors leave your site in search for something better, think about these ones, and I’m sure there are many more, and hopefully you will have your readers attention a little while longer.

Any other “must-haves” you would like to add?

Make sure that you can receive comments!

Today I applied for a Visa for an upcoming trip to Russia. The trip was decided on pretty short notice and I was already pretty late with my application when I found out that I needed a special paper from my insurance company. So I called them in a hurry and asked them for help and the woman I talked to was very nice and she managed to get me the papers I needed on time.

So today, just a few minutes ago, I decided to send the insurance company a thank you email, endorsing the service from this woman. Only I could not find anywhere to send it.

On the website I found emails for both insurance claims and for technical issues, but not one general email. So now there is no way that I will be able to say thank you to this woman and complement her for her job skills, and I find that very sad.

Everyone deserves to get credit when they do something good, and as an employer how are you supposed to know who to promote if you don’t know who is doing a good job?

Thus, to all of you who read this, make sure that there is some way that your costumers can contact you, because they may want to do that!

Mashable recently post that can help you HOW TO: Gather Feedback with Social Media

Scroll or no scroll?

When I first began programming websites, around the same time as a started heavily using internet, I was told that a front page should never have a scroll. At that time, I bought everything I was told about developing websites. Because my lack of knowledge did not really give me any reason, so distrust this comment. A few weeks ago the statement came up again, I had not though about it for years, and this time a found it a bit absurd.

Let us say that this comment was made about 10 years ago, when people did not have mindset templates on how a website works to the same extent as now. I could see why the comment was valid at that point. No one was forced to try to find something on a website, and of course, by no one I mean people who were still new to the internet. Today with the amount of blogs that are available out there, it is almost weird to open a webpage that does not require a scroll. The though “is that all?” almost comes to my mind thinking about it.

However, I have been online for over a decade. How do people who are just beginning to use the internet think about this? Because, yes, there still are many people out there, who are not using internet and might not even have a computer. If they finally takes the courage to buy a computer, logs on to their internet, find my webpage is so confused that they don’t know what to do. Perhaps it’s a long shot that it would happen. However, my way of using the internet has totally removed all perspective that I might have for how people who might not be frequent internet users interpret a website.

What do they think of a flash page? How do they find what they are searching for online when there is so much information in just one individual website? How do I find these people and ask them?