Since 2012 I’ve been working as a consultant focusing on helping larger companies create better customer experiences and increase their online sales.
Though quantitative and qualitative analysis I study consumer behavior then I create digital strategies and plans to build great customer experiences online. My areas of expertise are online sales, web development, and digital customer service.
I usually work with my clients for longer periods of time with contracts starting at three months, ranging to a few years.
Typical assignments include:
• Customer experience analysis & management
• E-commerce optimization
• Digital strategy
• Web optimization
Clients include Elite Hotels of Sweden, Tele2 and Hyundai.